Frequently Asked Payroll Online Service Center Questions

1. What is the Payroll Online Service Center (POSC)?
   
   POSC, or the Payroll Online Service Center, is a secured access Web site that was created by the state of Maryland’s Central Payroll Bureau in June 2005. The site allows employees to view an electronic version of their pay stub, W-2 form and other payroll-related information.
   
   
2. What are the benefits of POSC?
   
   POSC allows you to:
   
   
   • View pay stub data the Monday before each pay day
   • View 12 rolling months of pay stub history
   • Retrieve/print W-2 information
   • Make changes to your W-4 withholding, and update your home address
     
     
3. How do I create a sign-in for POSC?
   
   To complete the sign up process and establish a login ID and password, you will be required to supply the following information:
   
   
   • Social Security Number
   • Date of Birth
   • Agency Number (Frostburg’s agency number is 360226)
   • Check/Advice Number (located at the top right of your most recent pay advice or  paycheck)

   Once you have this information available, you can sign up online.
   
   

4. Where do I find my check/advice number needed to enroll in the POSC?
   
   It is printed on the top right of your most recent check stub/direct deposit advice. If you do not have access to this document, contact Payroll & Employee Services at 301-687-4332.
   
   
5. I’m still receiving a hard copy pay check. How do I enroll in direct deposit?
   
   Follow the steps below to enroll in direct deposit:
   
   
   • Complete the online direct deposit authorization form
   • Print and sign the completed form
   • Return the completed form to the Payroll Office on the third floor of the Hitchins Administration Building
6. How does direct deposit work?
   
   On paydays, your net pay is deposited into your designated checking account by electronic fund transfer based on information provided by the Central Payroll Bureau (CPB) to your bank through the State Treasurer’s Office. Additional information on CPB’s direct deposit is available here
   
   
7. When will I receive my first direct deposit?
   
   I t may take up to two pay periods for direct deposit of your net pay to begin. You will still receive a pay check in the mail for the first pay period after you submit your application form. During this pay period, Central Payroll Bureau conducts a test with your bank to verify that the banking information that you provided is properly recognized.
   
   
8. Who do I contact to receive more information or for help using the POSC?
   
   Contact Payroll & Employee Services at 301-687-4332.